Sugaring Cane UK & Ireland is dedicated to providing excellent customer service and maintaining a healthy customer relationship. We have a Complaints Policy to ensure all complaints are handled as efficiently and effectively as possible.
As a customer of ours, you are entitled to make a complaint to us. The following outlines our policy and procedures for the handling of verbal and written complaints.
Summary: We want to resolve your complaints as soon as possible. Please call our customer service and we’ll do our best to fix any problems you may be having with our service, as soon as possible.
Handling Your Complaint:
If you have a complaint regarding any aspect of your account or dealings with Sugaring Cane UK & Ireland, we urge you to telephone our Customer Service in the first instance. Our objective is to resolve the vast majority of enquiries or complaints during your first contact with us.
After a complaint is made, if it is not immediately resolved, we may need to investigate it. This process may take 14 Business Days, or longer (in which case we will update you with a reason further for the delay and the expected timeframe).Step Three: When your complaint is resolved, we will confirm this with you within 3 business days.